Ticket disputes are only accepted through the Online Ticket Dispute Form. Please note, once a ticket is paid, there is no further option to dispute.
To ensure a consistent and equitable process, we do not accept ticket disputes over the phone and staff cannot address disputes in person.
The Bylaw Ticket Adjudication System allows the City to manage ticket disputes locally rather than through the Provincial Court system. Tickets can be adjudicated out of court with an adjudicator appointed by the Province. For more information, visit Local Government Bylaw Notice Enforcement Act.
Why is Adjudication used?
Simplifies dispute process
Removes minor bylaw tickets from the Provincial court system
Reduces ticket dispute time
More convenient since attendance at an adjudication hearing is not mandatory
You must request dispute within 14 days of the ticket being issued or the full ticket penalty will become immediately due and payable. Please note, once a ticket is paid, there is no further option to dispute.
If your ticket cannot be cancelled during the screening stage of the dispute, you may choose to either pay or proceed to adjudication. The adjudicator will only determine if the bylaw violation occurred or not, and may not reduce the penalty. If you choose to dispute the ticket at an adjudication hearing and are unsuccessful, an additional $25 administrative fee will be added to the penalty.