Community Satisfaction Survey

2025 Survey Results

The most recent Community Satisfaction Survey (PDF), conducted by Ipsos in 2025, asked residents about quality of life, community issues, value for taxes, City services and customer service. The statistically valid results help the City understand not only how residents feel today, but also tracks trends over time to support informed decision-making that strengthens services, amenities and overall quality of life for the community. 

Highlights from 2025 demonstrate that overall satisfaction remains high:

  • 95% rated Coquitlam's quality of life positively
  • 91% were satisfied with City services
  • Nearly three-quarters (74%) felt they receive good value for tax dollars

The survey also reflected growing concern about affordability pressures, economic uncertainty and issues residents believe require attention.

About the Survey

The 2025 survey heard from 755 randomly invited Coquitlam residents, aged 18 years or older, selected through a mix of phone and mailed invitations to complete the online survey.

Coquitlam has worked with Ipsos since 2003 to gather feedback through the Community Satisfaction Survey. In 2023, the survey moved to a two-year cycle to reduce engagement fatigue while continuing to collect meaningful public input. Participants are randomly selected and may be invited to take part by phone or through a mailed invitation to an online survey.

  1. Who conducts the survey?
  2. How are residents selected?
  3. What questions are asked?
  4. Is my information confidential?
  5. When will the results be available?
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