2025 Survey Closed
The City of Coquitlam completed its 2025 Community Satisfaction Survey, conducted by Ipsos, a trusted research firm. This important survey invited randomly selected residents to share their views on quality of life, City services, value for tax dollars, and emerging community issues. The results will help inform City decisions, from budgeting and planning to improving how services are delivered.
Results from the 2025 Survey will be published on this webpage later this fall.
2023 Survey Results
The last Community Satisfaction Survey (PDF), conducted by Ipsos in 2023, asked residents about quality of life, City services, important issues, financial planning and how they prefer to engage with the City. The statistically valid results provide insight into what the City is doing well, areas where improvements may be needed, and changing community priorities.
Highlights from 2023 include:
- 94% rated Coquitlam's quality of life positively
- 93% were satisfied with City services
- 80% felt they receive good value for tax dollars
The survey also reflected growing concern about affordability, infrastructure and other pressures affecting communities across Canada. These insights help the City respond to emerging needs while planning services and amenities.
The 2023 survey heard from 782 randomly invited Coquitlam residents, aged 18 years or older — including 250 by phone and 512 online. In response to changes in technology and household habits, Ipsos introduced a mixed-method approach using phone and mailed invitations to an online survey. This shift allowed for broader representation, capturing perspectives from newer residents and individuals who no longer use landlines.