Can I withdraw from a course online?

Yes, customers can withdraw from courses online; however, some courses do not allow online withdrawals. If you experience problems, please call our customer service line (604-927-4386) for support. We’re available Monday to Friday, 8:30 a.m. – 6 p.m. (except statutory holidays) and weekends 10 a.m. – 2 p.m. 

To withdraw from a program online:

  • Log into your account
  • Select the person whose course information you want to view
  • Scroll down to "Schedules" and click to expand
  • The courses you have registered for will appear in the calendar; select "Switch to list view"
  • Find the course you would like to withdraw from and click on "Actions" on the right hand side
  • Select “Withdraw”

Show All Answers

1. How do I create an account?
2. Do I need to have an account to search for programs or view availability?
3. Where do I login?
4. I have a login but forgot my password?
5. Is my personal information secure?
6. I want to register online but don't want to give my email address, what do I do?
7. I don't want to register online; can I just register in person or over the phone?
8. Can I manage my own information in this system?
9. If the program is full, how do I add myself to the waitlist?
10. How do I know when I’ve successfully registered for a program?
11. How can I view my schedule?
12. Can I withdraw from a course online?
13. Is there a fee to withdraw from a program?
14. How can I see the credit on my account?
15. How can I remove someone from my account?
16. Can I use a Coquitlam Parks, Recreation and Culture gift card online?
17. I have previously held an account with the City of Coquitlam, but I can't login.
18. I have an account, but I can't see the course I registered for.