The City understands that homeowners may not be able to pay their bill by the due date. However, the Local Government Act and City Bylaws clearly state that a penalty must be applied to the outstanding balance. The City cannot waive the penalty.
Any payment you are able to make will reduce your outstanding balance and the amount of the penalty that you will have to pay.
Residential Utility Bill 2024
Payment Due: April 2
First 5% penalty added to outstanding balance: After April 2
Second 5% penalty added to outstanding balance: After October 1
December 31: Any unpaid balance from the Utilities account is transferred to the Tax account; daily interest charges are applied until paid in full (no longer eligible for credit card payment)